The Park Commitment

Precision. Performance. Peace of Mind.™

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Some TAlk. We Deliver.

“At Park Industries, our unwavering focus is on delivering precision, performance, and peace of mind for your investment. We take pride in offering cutting-edge equipment for the countertop and architectural industries and top-notch service, ensuring the highest quality in the industry. 

Our robust infrastructure is designed to be at your service 24/7, demonstrating our commitment to keeping your machine operational and profitable. With a disciplined, empathetic, and consistent service structure, we proactively enhance the resilience of our systems and processes. 

At the heart of our company is the ParkWay, embodying values of trust, integrity, and respect. In every interaction with our team, I am confident that you’ll experience the essence of the ParkWay. Our success is intricately tied to yours. 

Consider us your trusted advisor; our mission is to be the best, providing you the assurance that choosing us as your business partner is the right decision, ultimately granting you peace of mind.” 

Joan Schatz, CEO of Park Industries®

Providing Countertop & ARchitectural Fabricators what They Need

At Park Industries, we build solutions to support your company’s needs. Our world-class machinery is backed by an experienced, highly responsive support team, expansive parts inventory, and renowned training and online resources focused on your success.  

Find the Service You need

Legendary
Service

24/7 Customer Service

Don't risk costly downtime. Our skilled customer service team is here 24/7 to help you.

Parts Guarantee

You won't need to wait on a part from us – learn about our 'Next Day or No Pay' parts guarantee.

Field Service Technicians

Avoid costly downtime, our technicians are available for immediate dispatch to your shop.

Expert Installation

Our friendly and skilled installers will make setting up your new investment as easy as possible.

IT’s ALL ABOUT PEACE OF MIND.

CUSTOMER Service

Outstanding customer service is Park Industries® legacy, pride and number 1 focus making our machinery the lowest risk solution. We offer Peace of Mind with our legendary service.

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Machine Training

Machine TRAINING

Utilize the different forms of training Park Industries® offers to master machine skills and maximize productivity. Explore a variety of different options and sign up for machine training.

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Online Guides

Step-by-step, how-to guides created by Park Industries® service and training techs, available at your fingertips. Browse from a variety of helpful videos, procedures, and docs for your machine.

VIEW GUIDES

Parts & Kits

Park Industries® understands that you can’t afford to wait around for the part you need, which is why we deliver the parts you need fast and help you plan ahead.

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Maintenance PROGRAMS

Machine maintenance is critically important. That’s exactly why Park Industries® offers programs to keep your machines running smoothly, resulting in years of production.

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Service Technicians

Expert technicians focus on new machine installations and field service support. Park techs are available to ensure your machine is running optimally and making you money.

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Calling All Park Customers

Join our Customer Facebook Group!
Where Park Industries® countertop and architectural customers/operators can connect, network, and grow.

The place to discuss, share knowledge, and ask questions on best tips and tricks of Park Industries® machinery, software, and anything else related to stone fabrication.

*Exclusive to current Park Industries® customers only*

Join Group

Contact SERVICE

For urgent or immediate service, please call our 24/7 customer service at 800-785-3391.

Otherwise, please use this form to request service, field service, parts, or ask us a question. Our fast, friendly team of service technicians are here for you and your machine.

800-785-3391

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We had a breakdown on a saw at work that required a specialty part from the parent company. A phone call and diagnosis to Park Industries and our 15 year old saw had a part shipped overnight to my doorstep FedEx RED. It was back up and operational over the weekend; ready to go Monday morning.
Not a lot of companies can claim to have the customer service Park does.

Chris Spangler

Susquehanna Marble & Granite

Park Industries® has a team that is very hands-on, personable, and ready to assist. The team at Park truly wants to help our company succeed and after feeling that with every interaction throughout the entire process, we know we made the right choice in choosing to partner with Park.

Dave Standerfer

Standerfer Stoneworks

The support and customer service Park provides speaks volumes. We value the strong local support and our USA-made machines.

Ryan Sjostrom

Rino's Tile & Stone

Park Industries® stands behind their machines. I appreciate their reliability and customer service. From beginning to end – the whole process of partnering with Park and bettering my shop has been great.

Ryan Sjostrom

Rino's Tile & Stone

Everyone who I’ve talked to with Park Industries® equipment raves about Park. We wanted American made equipment with a service team that will pick up the phone when we call. And that is definitely Park.

Dave Standerfer

Standerfer Stoneworks

Service is the main benefit of Park Industries®. They are amazing with service. Anytime you call them, even on the weekends, you will have someone there to help you. When you buy machinery like this, make sure you have a company like Park to support you. That means your investment is protected and your money is safe.

Emad Dawood

State Stone Work Inc.

Park Industries® service is incredible. They are always there to help you and keep you running. They always go the extra mile to making me happy. It just makes you feel confident in your equipment and like you can sleep at night…Peace of Mind.

Paul Volpe

East Coast Countertops

We’ve experienced really great service from a really great company [Park Industries®]. I’ve never dealt with a company or manufacturer like Park with such great technical support!

Gregorio Aragon

Topline Counter LLC

We really rely on the customer service that we receive from Park Industries®. We can get a hold of someone immediately. Parts are overnighted. We’ve got someone who’s got our back.

Philip Kern

Old World Tile & Granite

When I am cutting 30 slabs a day, I cannot afford for my machines to be down…it’d be a huge cost for my business. What separates Park Industries® from the rest, is they make sure my machinery will not stay down. Their customer service is great and I can get a part here by 10am the next morning 99.9% of the time.

Jason Borden

Chivino Surfaces

Park Industries® service has been incredible. Parts are always next day. Their support team has fixed any issue we’ve had within minutes over the phone or by hopping onto our machine remotely if needed. Our prior machines from other manufacturers would never call us back, they’d just leave us hanging. One machine for example, is still sitting outside. We never used it once. No Bueno.

Rocky Almaya Jr.

Imperial Marble of Texas

Of all the companies we deal with in the stone industry, Park Industries’ service and support get an A+.

Henk Mathee

MultiStone Enterprises

Park’s customer service is outstanding. Park industries sells their service hard, and they stand behind every word of it.

Roger Atherton

Counter Effects

Park Industries® has proven that it’s employees have excellent communication skills and a great attitude when providing support.

Eddie Greene

Valley Bluestone

The service and accountability of Park Industries® after the sale is one the biggest reasons that we continue to partner with our trusted machine manufacturer. Park makes us feel peace of mind – 100%.

Rob & Julie Foley

Sierra Stone Fabrication

Park Industries has the best in support and service. That’s why we bought from them.

Joe Kim

A2Z Granite & Tile

The machine installer provided loads of technical advice and took his time answering any questions we had. He shared tips on things I never would have thought of! We are thankful for how willing each person from Park is willing to work with us, from beginning to end.

Dave Standerfer

Standerfer Stoneworks